Once you place your order, you’ll receive an order confirmation email containing a tracking number you can use to track your package. If you haven’t received this email, please check your spam folder to ensure it hasn’t gone to junk. If you still can’t find it, email us at bynancydianne@gmail.com, and we’d be happy to help.

We recommend you frequently check the tracking link in your order confirmation email. If there aren’t any updates, feel free to contact us at bynancydianne@gmail.com. We truly appreciate your ongoing patience during these difficult times worldwide.

No. Due to the nature of our products, used candles can’t be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases. However, we do replace or refund products damaged during transit. If your candle was damaged during shipment, please contact us at bynancydianne@gmail.com with proof of damage within 48 hours of receiving the order.

Of course! We would be more than happy to assist you in wholesale orders and custom candles for any event! Please feel free to reach us at bynancydianne@gmail.com with more details.